This Communication Policy outlines how AXIS REFERRAL communicates with users and includes guidelines for compliance with the Telephone Consumer Protection Act (TCPA). Please read these Terms and Conditions carefully, as they contain important information. This Agreement also includes a mandatory arbitration provision requiring disputes to be resolved through individual arbitration rather than jury trials, court proceedings, or class actions.

AXIS REFERRAL (“we”, “us”, or “our”) values the privacy of our users (“you” or “user”), and this Communication Policy explains how we collect, use, disclose, and protect your information when you visit our website axisreferral.com or any related media platform, channel, mobile site, or application (collectively, the “Site”). If you do not agree with this policy, please refrain from accessing the Site.

We reserve the right to communicate with you through multiple channels, including SMS, email, Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp, mobile applications, and any other available methods, on behalf of ourselves, our affiliates, and our advertising partners.

By accepting this Agreement, you grant permission to AXIS REFERRAL, its affiliates, and partners to deliver marketing and informational promotions related to real estate or other services that may be of interest to you. These messages may be sent via automated phone systems, prerecorded voice messages, or text messages to the phone numbers you provide, even if unrelated to a specific product or service you inquired about. Your consent is not a condition of purchase. Authorized Members or third parties may also send these communications on behalf of AXIS REFERRAL.

We may update this Communication Policy at any time. Any changes will take effect immediately upon posting, and the “Last Updated” date will reflect the latest revision. You waive the right to receive individual notice of these updates. Your continued use of our Site or services constitutes acceptance of any changes.

The AXIS REFERRAL communication service is provided on an “as is” basis. It may not be available in all locations, across all carriers, or at all times, and may cease to function due to carrier, coverage, or technical changes. AXIS REFERRAL reserves the right to discontinue or modify any communication program at any time without notice or liability. Neither AXIS REFERRAL nor its employees or partners shall be liable for any losses arising from communication delays, failures, or technical errors. Carriers are not responsible for delayed or undelivered messages.

AXIS REFERRAL or its vendors may send you SMS (Short Message Service) or MMS (Multimedia Message Service) alerts related to your inquiries, referrals, or service requests. To enroll, you must provide a valid mobile number. By enrolling, you consent to receive recurring messages to that number. Message frequency may vary. AXIS REFERRAL does not charge a fee for these messages, but your carrier’s standard message and data rates may apply.

To stop receiving text alerts, reply with “STOP” to any AXIS REFERRAL message. After unsubscribing, you may receive a final confirmation message before communications cease. You can re-enroll at any time by signing up again.

The type of consent required depends on the nature of the communication—Conversational, Informational, or Promotional—and whether it is transactional or marketing-related.

Conversational messages involve two-way, real-time interactions with existing clients or known contacts and imply consent when the customer initiates the exchange.

Informational messages provide updates or important service-related information. These require express permission, which may be given through opt-in forms, verbal consent, website registration, or written authorization.

Promotional messages are used for marketing and sales communications and also require express opt-in consent, which may be collected via form, checkbox, or text confirmation.

“Calls-to-Action” (CTAs) within text messages may include links prompting the recipient to take an action—such as making a payment, confirming opt-in status, or visiting a property listing or booking calendar.

For support, text HELP to 1 (786) 633-1912. Message and data rates may apply.

AXIS REFERRAL may send text messages containing information about available real estate services, updates, and promotional offers. Clients can opt out by replying with “STOP” or “UNSUBSCRIBE.” Message frequency depends on user engagement. Promotional messages are sent only to contacts who have opted in via AXIS REFERRAL’s website or partner advertising channels.

AXIS REFERRAL maintains a call recording system used for lawful purposes such as training, compliance, quality assurance, and security. All incoming and outgoing calls may be monitored and recorded. Recordings are accessed only when necessary and by authorized personnel, such as senior management, legal representatives, or IT administrators. Data from these recordings will be handled in compliance with applicable privacy laws, including GDPR, and securely stored, used only for the intended purpose, and deleted when no longer necessary.

Whenever feasible, participants will be informed that a call may be recorded. Continuing the call constitutes consent to recording for the stated purposes.

If you use our Site or mobile app, we may access certain public information from your connected social accounts (e.g., Facebook, Google, Instagram, Pinterest, Twitter, WhatsApp). This may include your name, email, profile photo, and location. You control which permissions you grant.

When you join contests, surveys, or giveaways, we may collect your personal information and responses. We may share your data as required by law or to protect our rights, prevent fraud, or ensure safety.

We may also share data with third-party service providers for payment processing, marketing, customer service, and hosting. With your consent, your data may also be shared with marketing or business partners to deliver relevant promotions.

Interactions with other users on our platform may make your profile information, posts, and activities visible to others. Any content you post publicly may remain visible indefinitely.

We may work with third-party advertising providers that use cookies or tracking tools to display ads tailored to your interests.

Our affiliates—including subsidiaries, joint ventures, and parent companies—may access your information under strict compliance with our Privacy, Communication, and Terms policies.

If AXIS REFERRAL undergoes a merger, acquisition, or sale, your data may be transferred to the successor entity. In the event of bankruptcy or closure, your data may also be transferred. The new entity may choose to uphold or modify this policy.

If you prefer not to receive emails or messages from us, you can opt out by:

• Updating preferences in your account settings.

• Selecting options during registration.

• Contacting us at info@axisreferral.com.

For communications from third parties, please contact them directly to manage preferences.

For questions or feedback about this Communication Policy, contact us at:
info@axisreferral.com

Disputes arising from or related to this policy will be resolved through arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. By agreeing to this policy, you waive the right to a jury trial or participation in class actions. The arbitrator’s decision will be final and binding.

If any part of this Dispute Resolution section is found invalid, the remaining terms will still apply. However, if the class action waiver is deemed unenforceable, the entire arbitration clause becomes void, while the rest of this Agreement remains effective.